When will my order ship? Custom neons are made-to-order and are shipped within 4-6 weeks after they’re placed. Email us if you have an event date that it must arrive by. Expedited production & shipping available for an extra fee.
Does expedited production guarantee delivery by my event date? We guarantee expedited orders will ship within 3 weeks. If your event is less than 3 weeks away please, email us with the date before choosing expedited for us to confirm we can make your deadline. Expedited production does not include overnight shipping. If we feel that you need to upgrade to overnight to meet your deadline we will email you advising this and the rate to upgrade if you choose to do so.
What day should I choose for my rental neon? The date you choose is the date the sign will arrive to you by. We suggest choosing a date that is 2-3 days before your event so that you have time to set up and extra time in case of any unforeseen shipping delays, such as inclement weather.
Can I rent a neon sign from where I live? Yes! We ship anywhere in the US.
How do I return my rental neon sign? Your rental neon package will include directions for how to return your sign as well as a return label. If for some reason you do not have the return card, please email us for a replacement. firstname.lastname@example.org
What if my sign arrives broken? Although it is very rare, sometimes the shipping carriers are not as gentle with our packages as we would like. If your sign arrives broken email us within 48 hours of delivery with photos of damage and we will send a replacement.* Occasionally, on our acrylic neon signs the lens of a neon letter can come loose during transit. This is not broken and simply needs to be glued back on. In the event of this, email us and we will instruct you on the simple fix!