Still have questions? Email us!


Do you have any promo codes?

We post all of our sales on our instagram first so make sure you follow us@howdydudeyneon! There is a limit of one promo code per order.

How do I use my dimmer/ troubleshoot the dimmer?

Click here My sign is blinking - It is likely an issue with the dimmer remote needing to be re-synced. Re-sync by selecting speed- and speed+ at the same time.

How do I hang my neon sign?

We suggest using fishing line or hanging wire. The signs are fairly light (4-8lbs depending on design). If you wish to mount the sign to the wall, screws are included in your order to do so.

When will my custom order ship?

Custom neons are made-to-order and are shipped within 3-4 weeks after they’re placed. Email us if you have an event date that it must arrive by. Expedited production & shipping are available for an extra fee. 

When will my rental order ship?

We ship rentals so that they arrive 1-2 days prior to your rental date.

Does expedited production guarantee delivery by my event date? 

We guarantee expedited orders will ship within 3 weeks. If your event is less than 3 weeks away please, email us with the date before choosing expedited for us to confirm we can make your deadline. Expedited production does not include overnight shipping. If we feel that you need to upgrade to overnight to meet your deadline we will email you advising this and the rate to upgrade if you choose to do so.*based on usual production times, please email us for our current expedited production timing

What day should I choose for my rental neon?

Choose the date of your event and the rental will arrive 1-2 days prior. 

When do I need to return the rental? 

The rental will need to be returned to a local UPS location with the return label attached in our eco-friendly reusable box the day after your reserved rental date. (excluding Sundays, if your rental date is a Saturday it will be returned the follwing Monday)

Can I rent a neon sign from where I live?

Yes! We ship anywhere in the Contiguous USA. 

How do I return my rental ?

You can view how to return your sign by clicking here.Your rental package will include directions for how to return as well as a return label. If for some reason you do not have the return card, please email us for a replacement.

What is your cancellation and refund policy?

Custom neon signs are made to order and are final sale. Rental neons & rental photo booths can be cancelled with a full refund up until three weeks before your rental date 

What if my item arrives broken?

Although it is very rare, sometimes the shipping carriers are not as gentle with our packages as we would like. If your sign or photo booth arrives broken or damaged email us within 24 hours of delivery with photos of damage and we will send a replacement.* 

When is the next sale?

We currently do not know when our next sale will be. You can follow us on social mediahere, as our next sale will be released there first.