Our current standard production time for custom neon signs is 2-3 weeks, your sign will ship during this timeframe. Expedited production is available and your sign will arrive in 1-2 weeks. (Production time is based on when the design is approved, if any changes are made to design it will add extra days)
Custom signs that are created using our online designer qualify for free shipping. We use shipping partners Fedex, UPS & DHL for free shipping rates. Shipping transit times vary depending on where you live. We do not guarantee an arrival date on normal production signs. Due to the holiday season our shipping carriers are experiencing delays, causing transit times to take longer than usual.
Rentals include free shipping both ways. Your rental will arrive before or on your rental date. Due to the holiday season delays we are shipping them out earlier than usual to allow for such delays. In the event your tracking is showing it will be arriving past your rental date due to delays, reach out to us immediately. We will do our best to get you your rental on time or send you a new one to make it for your event, the earlier we know the better.
Return shipping for rentals is included and found in the envelope within your rental box. In the event you do not ship your rental in the provided box you will be responsible for the extra shipping charges as well as charged for the custom box.
Expedited shipping is available by request. When upgraded you will be charged the difference between the expedited option chosen and the free ground shipping we offer. Expedited shipping is guaranteed by Fedex. We are unable to upgrade once your sign has shipped and been picked up by the carrier.